Customer service

HOW CAN I HELP YOU?

How to Get an Artwork?

The process is simple: select the artwork that speaks to you, add it to your cart, and securely complete your purchase. A confirmation email will be sent as soon as your order is validated.

What Payment Methods Are Accepted?

I accept credit card, PayPal, and other secure payment options. Every transaction is protected for your complete peace of mind.

Do You Offer Installment Payments?

Yes! With PayPal 4X, you can split your payment into 4 interest-free installments (eligibility required). This option is available for purchases between €30 and €2,000. Simply select PayPal at checkout to check your eligibility.

How Does the Signature Atelier Work for Professionals?

An exclusive service for professionals looking for bespoke artistic creations.
Discover the Signature Atelier → The Signature Atelier

Can I Get a Refund for a Product?

If your item has a defect, contact me within 30 days of receipt at hello@pikdiz.fr. I will find a suitable solution for you.

⚠️ Digital products are neither refundable nor exchangeable, in accordance with current legislation. Make sure to read the description carefully before making any purchase.

What Are the Delivery Times?

Each artwork is carefully prepared and shipped within 5 to 7 business days after order confirmation.

Which Countries Do You Ship To?

I ship my artworks worldwide to many countries. However, some destinations are not covered by my logistics partners.

Currently, shipping is available everywhere except:
Crimea, Luhansk, Donetsk (Ukraine), Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria.

If you’re unsure whether shipping is available to your country, feel free to contact me at hello@pikdiz.fr.

Do You Release New Creations Regularly?

Absolutely! New artworks are added frequently. Subscribe to my newsletter to get early access and enjoy exclusive content.

How Can I Contact You?

For any questions or assistance, email me at hello@pikdiz.fr. I respond within 24 to 72 hours.